This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Call recordings
- Records of meetings and decisions
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Website and app user journey information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Legitimate interest:
- Required in order to initiate the purchase of goods or services from the people involved.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Legitimate interest:
- Required in order to initiate the purchase of goods or services from the people involved.
Where we get personal information from
People directly, Publicly available sources
How long we keep information
We hold your data for as long as it necessary to fulfil the goods or services we are engaged in and no longer than the legal restriction thereafter.
Who we share information with
Others we share personal information with
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- Professional consultants
- Organisations we're legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal data.
Your right to rectification
You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent
When we use consent as our lawful basis you have the right to withdraw your consent. You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number:
0303 123 1113
Website:
https://www.ico.org.uk/make-a-complaint